Glasgiven Contracts Ltd believes that its market expects a continually improving service. We aim to continually improve the service we provide to meet our client’s requirements and to produce finished work that we can justifiably be proud of.
Glasgiven Contracts Ltd aims to achieve the above by implementing a management system that complies with the international standard of good practice ISO 9001:2015. It includes a commitment to meet the requirements of our clients, as well as legal and regulatory requirements. We aim for continual development of the system and helping to ensure it remains effective.
Only by providing an outstanding service and product quality will we achieve our aims of long term success and sustained improvements.
All personnel within the company are responsible for the quality of their work. Glasgiven Contracts Ltd provides training and has established systems to assist all personnel to achieve the standards required. While we endeavour to produce work and offer a service that we can be proud of, we must recognise that we don’t always achieve our own standards. When a client complains, we are committed to investigating the complaint and will do our best to put right all justified complaints and take appropriate preventative action.
We have the following system and procedures in place to support us in our aim to total client satisfaction and continuous improvement throughout our business:
a) Regular gathering and monitoring of client feedback
b) Client complaints procedure
c) Selection and performance monitoring of suppliers
d) Training and development for our employees
e) Regular audits of our internal processes
f) Measurable quality objectives which reflect our business aims
g) Management review of audit results, client feedback and complaints
The Policy, Company and Procedures necessary to achieve the required standards are described in our Integrated Management System. The IMS Manager, Michelle Doran is responsible for monitoring the IMS and reports regularly to the Managing Directors on the IMS implementation, status and effectiveness.
This Statement represents our commitment to continuous improvement, on behalf of Glasgiven Contracts Ltd, and to ensure adherence of our Quality Policy.
This Quality Policy Statement will be made known to all our employees and to members of the public and interested parties upon request.
This policy will be reviewed annually and communicated to all interested parties as required.